Terms and Conditions of Trade
Terastop.dk, Run by the company Nemlogistik
CF Møllers allé 94, 1.tv
Copenhagen S, 2300
Email: support@terastop.dk
CVR: 40711848
Payment
All amounts shown on the website are stated in Danish kroner (DKK), including VAT and excluding delivery costs.
Terastop.dk accepts online payments with; [Mastercard, Visa/Dankort, Visa, Mobilepay Online]. We do not impose any kind of transaction fee on your purchase.
Payment for the order will only be deducted from your account when the item is dispatched, unless otherwise agreed or stated in your order.
Terastop.dk uses a secure payment server that encrypts all information, which means that the connection is completely secure.
Delivery
We only deliver goods within Denmark. The delivery time for your order is normally 3-5 working days. When ordering at weekends and public holidays, the item is dispatched on the first working day.
Should there be an extended delivery time in special cases, we will notify you by email.
We deliver to private addresses in Denmark - but not the Faroe Islands and Greenland.
All goods are delivered with third-party suppliers, primarily PostNord.
Return and right of cancellation
There is a 14-day full right of return on goods purchased on our webshop.
The period is calculated from the day you receive your order. You bear any return costs yourself, just as the choice of carrier is your own.
Cancellation must be reported to us no later than 14 days after the purchase, and from the cancellation, the order must be in our hands no later than 6 days after you have informed us of your use of the right of cancellation.
The notice must be given by email Support@terastop.dk, where you must clearly state that you wish to use your right of withdrawal.
It is up to Terastop.dk to assess the condition of the goods. If the item has been tested beyond what is necessary to determine the nature, characteristics and function of the item, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back.
Right of complaint
According to the Danish Sales Act, there is a 2-year right to complain about products. Complaints apply to defects in material and/or manufacturing.
Complaints must be notified to support@terastop.dk within a reasonable time after receipt of the goods. Here, one month is considered a reasonable time, unless otherwise agreed.
The complaint does not apply to errors or damage caused by incorrect operation of the product.
Terastop.dk covers the return costs to a reasonable extent. We do not accept parcels sent on cash on delivery.
Complaints are sent to our warehouse:
Easy logistics
Muldager 23
Brøndby, 2605
Personal data policy
When you buy an item and pass on the information yourself, we receive customer data. As data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored for the purposes for which they were collected.
We use third parties to process some of our information, among other things in our freight handling, which has not been developed by Terastop.dk. We have entered into data processing agreements with our partners as a guarantee that they comply with applicable regulations on the protection of personal data.
Appeal options
You can send an email to support@terastop.dk if you want to get in touch with us, have questions or file a complaint.
If you have a complaint and we are unable to find a solution together, you will be able to use one of the following options to complain:
- Center for Complaint Resolution, via complaint portal v. Nævnenes Hus. Go to the complaints portal .
- Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
- If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaints portal. Go to the EU complaints portal .
When submitting a complaint, you must state/use our contact email: support@terastop.dk .